AO Demo LLC Privacy Policy

This policy explains how AO Demo LLC (“we,” “us,” or “our”) collects, uses, and discloses information through applianceoutletbellingham.com and in connection with customer inquiries, accounts, newsletter signups, purchases, delivery, warranty service, and repairs. It also explains how to contact us with a privacy request.

Information stored in your browser

Our website and its service providers may use cookies, local storage, pixels, tags, and similar technologies to operate website features, remember preferences, measure website activity, and support advertising. The specific technologies and information stored may vary based on the website features and services in use. You can manage cookies and website data through your browser settings. Blocking or deleting them may affect some website features.

Accounts and account information

If you create an account, we collect the information you provide, which may include your name, email address, phone number, account details, and purchase or appliance information associated with your account. Website systems process account credentials and session information to provide account features. We use account information to operate accounts, respond to requests, and provide purchase, warranty, delivery, and service support.

You may contact us to request account closure or deletion of personal information. We will review the request and delete or de-identify information where reasonably possible, subject to technical limitations and records we need to retain for transactions, warranties, accounting, security, or legal obligations. Closing an account does not necessarily delete transaction records.

Information we collect

• Inquiry forms and communications: The name, email address, phone number, and message you submit, along with information needed to respond to your request.
• Newsletter signup: Your email address and subscription status, used to send promotional and new-inventory emails and honor unsubscribe requests.
• Accounts: Account details and purchase or appliance information associated with your account.
• Website logs and analytics: Technical request information such as IP address, date and time, pages or resources requested, browser or device information, online identifiers, and website interactions, as collected by site systems and analytics tools.
• In-store purchases and service: Information needed for invoices, payment processing, warranty support, delivery, pickup, or service, which may include your name, contact details, address, transaction details, and appliance information.

How we use information

We use information to respond to questions; manage accounts; check product availability; process purchases, reservations, delivery and pickup; handle warranty and service requests; send promotional emails to people who subscribe; operate, secure, and improve the website; measure website activity and advertising; maintain business records; and comply with legal obligations. Promotional emails include an unsubscribe option.

Analytics, advertising, and external resources

We use Google Analytics and Microsoft Clarity to understand how visitors use our website and to improve it. These services may use cookies or similar technologies and collect information such as pages viewed, browser and device information, online identifiers, and interactions with website content. Microsoft Clarity may create heatmaps and session recordings showing how visitors interact with website pages and features. The information collected depends on the tools’ settings and our website configuration.

We advertise through Google Ads, Meta platforms including Facebook and Instagram, TikTok, and Craigslist. We and these platforms may use cookies, pixels, tags, or similar technologies to measure advertising, understand interactions with ads, or support advertising. Depending on the tools and settings in use, these technologies may collect or receive online identifiers, browser and device information, pages visited, and interactions with our website or ads.

Our website may also load external resources, such as fonts, maps, images, or other content. The provider of an external resource may receive technical information, including your IP address and the resource requested, when your browser loads it. Google, Microsoft, Meta, TikTok, Craigslist, and other providers process information under their own privacy notices and settings.

How we disclose information

We disclose information as reasonably needed to operate our business and provide requested services. Depending on the service, recipients may include website hosting, maintenance and security providers; analytics and advertising providers; email marketing providers; Elavon for in-store payment processing; third-party delivery companies; CPS; and other warranty or repair technicians. We may also disclose information when required by law, to address fraud or security issues, to protect rights or safety, or in connection with a business reorganization or transfer.

We do not store customers’ full payment card or bank account details. In-store card payments are processed through Elavon.

Some privacy laws may treat certain disclosures to analytics or advertising providers as “sharing” or a “sale,” even when Appliance Outlet (demo) does not receive money in exchange for the information. If you have a privacy request, contact us using the details below.

Retention and security

We keep paper invoices for six years. Customer and transaction information in our point-of-sale system currently may remain indefinitely. We keep other information for as long as reasonably needed for account operation, customer service, warranty and delivery support, security, business records, and legal obligations. Retention periods may vary by record type.

We use reasonable safeguards designed to protect information, but no website, account, or storage system can be guaranteed to be completely secure.

Your privacy requests

You may contact us to ask what personal information we maintain about you, request a correction, request deletion, or ask us to close your account. We will review and respond to requests where reasonably possible and as required by applicable law. We may need to retain certain records for transactions, warranties, accounting, security, or legal obligations. We may ask for information reasonably needed to verify your identity and request.

Washington consumer health data

We do not ask customers to provide consumer health data and do not intentionally collect consumer health data through our website or store. We do not use appliance inquiries, account information, or purchase records to infer a person’s health status. If you believe you have provided information covered by Washington’s My Health My Data Act, contact us using the details below.

If that law applies to consumer health data we hold, you may request confirmation of collection, sharing, or sale; access to the data and applicable third-party and affiliate information; withdrawal of consent to future collection or sharing; and deletion. We will not require you to create a new account to submit a request. We will respond without undue delay and within 45 days. If reasonably necessary, we may extend the response period once by up to 45 additional days and will notify you of the extension and reason within the first 45 days. If we deny a request, you may appeal by replying to our decision or emailing us with the subject line “Washington privacy appeal.” We will respond to an appeal in writing within 45 days. If we deny an appeal, we will explain how you can contact the Washington Attorney General.

Children

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted information to us, contact us so we can review the matter.

Changes to this policy

We may update this policy when our practices or legal requirements change. The updated version will be posted on this page with a revised “Last updated” date.

Contact us

For questions or privacy requests, contact:

AO Demo LLC
100 Demo Street, Bellingham, WA 98225
demo-ao@example.com
360-555-0100