Appliance Outlet (demo) Terms of Sale and Warranty

These terms explain how sales, product condition, returns, payment, delivery, and Appliance Outlet (demo)warranties work. The product invoice and any written condition statement or warranty supplied before purchase apply to that specific item. Nothing here limits rights that cannot legally be waived.

1. Products and condition

AO Demo LLC sells reclaimed, open-box, scratch-and-dent, clearance, and other products. UnlessAppliance Outlet (demo) specifically states otherwise in writing, products do not include a manufacturer’s warranty. Product condition and included parts vary by item. Review the product before purchase when available, and review the item-specific condition statement and invoice.

Appliance Outlet (demo) will identify known material defects in a written condition statement or invoice before the sale. A product described as “as is” is sold in its disclosed condition, subject to any Appliance Outlet (demo) warranty expressly provided in writing and rights that cannot legally be waived. “As is” does not mean that Appliance Outlet (demo) may conceal a known material defect or avoid a legal obligation.

2. All sales final; returns and cancellations

All sales are final. Appliance Outlet (demo) does not accept returns, exchanges, or provide refunds for a change of mind, ordering the wrong item, or a customer’s preference about the product’s disclosed condition. This policy does not limit any remedy required by applicable law, an express written warranty, or a written agreement with Appliance Outlet (demo). If an item is materially different from its written description or has a covered warranty issue, contact Appliance Outlet (demo) promptly so the concern can be reviewed under applicable law and the written terms for that sale.

A reservation or request made through the website does not complete a purchase or guarantee that an item will remain available unless Appliance Outlet (demo) confirms otherwise in writing. Any deposit, cancellation right, and refund treatment will be stated in the written order or invoice before the deposit is accepted.

3. Appliance Outlet (demo) limited warranty

Any Appliance Outlet (demo) warranty is limited to the coverage and period below, subject to the item-specific invoice and the exclusions in this section. Appliance Outlet (demo)’s warranty covers mechanical parts and labor only. It does not include cosmetic condition, appearance, installation, or services not expressly listed. No warranty is provided for an item unless this section or the item’s written invoice says otherwise.

Major appliances

Major appliances include a one-year parts-and-labor warranty. In-home service is available within the Bellingham, Washington area through CPS, Appliance Outlet (demo)’s warranty service provider, or a technician selected by Appliance Outlet (demo). Customers outside that service area must bring the appliance to Appliance Outlet (demo)’s Bellingham store for service. The written warranty or invoice for the product will identify the deductible that applies. Each service request has a minimum deductible of $99; the deductible may be higher based on the product price and will be disclosed in writing before purchase.

Microwaves, Blu-ray players, and DVD players

These products include a 30-day in-store warranty for mechanical parts and labor. The customer must bring the product to Appliance Outlet (demo)’s Bellingham store for warranty service.

Products sold without an Appliance Outlet (demo) warranty

Accessories, non-electronic items, and any other product that the item listing or invoice identifies as “as is” or “no Appliance Outlet (demo) warranty” are sold without an Appliance Outlet (demo)warranty. A product’s warranty status must be identified for that item before purchase. This section does not waive rights that cannot legally be waived.

Warranty service process and charges

Contact Appliance Outlet (demo) to start a warranty request and present the original invoice. If the invoice is lost, Appliance Outlet (demo) may charge a $25 lookup fee. Warranty service must be arranged through Appliance Outlet (demo) during the applicable warranty period. In-store service is handled by Appliance Outlet (demo). In-home service is handled by CPS or a technician selected by Appliance Outlet (demo). Do not authorize another repair provider to perform warranty work unless Appliance Outlet (demo) first approves it in writing; unauthorized work may not be reimbursed to the extent permitted by law.

If a technician determines that the reported issue was not caused by a product defect or covered failure, a $125 service charge applies for that visit. Any applicable deductible and service charge will be explained before service is authorized. Warranty service does not extend the warranty period unless required by law.

Warranty exclusions

The Appliance Outlet (demo) warranty does not cover damage or failure caused by improper or incomplete installation, misuse, neglect, accident, unauthorized repair, or an external cause. Appliance Outlet (demo) does not provide installation. The customer is responsible for arranging installation by qualified individuals. Damage caused during or resulting from installation is not covered, to the extent permitted by law. These exclusions do not remove any non-waivable legal rights.

4. Prices, payment, and financing

The price, applicable taxes, delivery charges, deposits, balance due, and payment deadline will be shown on the written order or invoice. Unless the written order says otherwise, the balance must be paid in full before pickup or delivery. Appliance Outlet (demo) may accept deposits, with the amount and terms recorded in writing. A financing company such as Acima or another third party may offer separate financing. That financing is governed by the customer’s agreement with that provider, not by Appliance Outlet (demo)’s terms.

Appliance Outlet (demo) does not extend credit unless a separate written agreement says so. If a customer owes a balance directly to Appliance Outlet (demo) after its written due date, Appliance Outlet (demo) may charge simple interest at 1% per month (12% per year), only if the customer agreed to that interest term in writing before pickup or delivery. Interest will not be compounded and will not exceed the maximum rate permitted by law. This clause does not change or add charges to a third-party financing agreement.

5. Pickup, delivery, storage, and installation

Appliance Outlet (demo) may arrange delivery through a third-party delivery provider or, in some cases, Appliance Outlet (demo)employees. The delivery provider, delivery date, delivery charge, and delivery scope will be confirmed in writing. Delivery does not include installation, hookup, removal, or modification unless the written order expressly includes that service. Appliance Outlet (demo) does not offer installation.

Appliance Outlet (demo) provides up to seven days of complimentary storage beginning on the product sale date stated on the invoice. Any storage beyond that period, including any charge or other consequence, must be disclosed to and accepted by the customer in writing before it applies. The customer must ensure that the delivery location is ready and accessible. Any damage, delay, or additional charge will be handled according to the written delivery terms and applicable law.

6. Product title and risk

Payment, transfer of ownership, and responsibility for loss or damage are governed by applicable law and the written order or invoice for the transaction. Appliance Outlet (demo) will not claim a security interest or lien unless the customer separately agrees to it in a written document.

7. Contact and governing law

For questions about a sale or warranty request, contact AO Demo LLC using the phone number or email address shown on the invoice or Appliance Outlet (demo) website.Washington law applies to the extent it governs the transaction. Any court proceeding must be brought in a court with proper jurisdiction and venue under applicable law. Nothing in these terms prevents a customer from exercising a right or remedy that cannot legally be waived.

Contact us or call 360-555-0100. See also returns and warranty and delivery and pickup.